Privacy Policy
Effective 4 October 2026
This policy explains how Bhai Booking (“Bhai Booking”, “we”, “us”) collects, uses, shares and protects your personal data when you use the Bhai Booking mobile app and website (together, the “Service”). Bhai Booking operates in India.
We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. By using the Service you agree to this policy.
1. The data we collect
Data you give us
| Data | When and why |
|---|---|
| Mobile number | To create your account and sign you in with a one-time code (OTP). It is also how bookings and jobs reach you. |
| Name, profile photo, preferred language, home state and town | To set up your profile and show the app in your language. |
| Addresses | Service addresses you save or use for a booking, including the map location if you use GPS to fill them in. |
| Bookings, job posts, applications, reviews and ratings | To run the Service: matching, scheduling, tracking jobs and building trust between users. |
| Messages | Text, voice messages and photos you send in chat, to deliver them to the other person and, if you turn on translation, to translate them. |
| Reports and blocks | When you report or block someone, to keep the community safe. |
Extra data from workers
| Data | When and why |
|---|---|
| Skills, rates, experience, bio, work photos, availability | To show your profile and services to customers. |
| Identity verification (KYC): legal name, photos of the front and back of your Aadhaar card, the last 4 digits of your Aadhaar number, and a selfie | To verify your identity before you get the “Aadhaar verified” badge, and to prevent fraud. We do not store your full Aadhaar number. KYC documents are kept in private storage and are only seen by our verification team. |
| Bank details for payouts: account holder name, IFSC and the last 4 digits of the account number | To pay you for work done through the Service, where online payments apply. |
Data collected automatically
- Location: only when you allow it, to show workers and jobs near you and to fill in your address. You can turn location permission off at any time and type your town instead.
- Device and usage data: device type, app version, language, push-notification token, IP address and sign-in sessions, to keep your account secure, send notifications and fix problems.
- Payments: if you pay or buy credits online, the payment provider shares the transaction status and reference with us. We never see or store your card, UPI PIN or net-banking details.
App permissions
- Location: nearby workers and jobs, and address filling.
- Camera and photos: profile photo, work photos, chat photos and KYC documents.
- Microphone: voice messages in chat, only while you are recording.
- Notifications: booking updates, new jobs and messages.
Every permission is optional and asked for only when a feature needs it.
2. How we use your data
- To provide the Service: accounts, profiles, search, bookings, job posts, chat and reviews.
- To verify workers and keep the platform safe, including fraud prevention and acting on reports.
- To send you service messages: OTPs, booking updates and notifications.
- To process payments, payouts, credits and refunds.
- To provide support and respond to your requests.
- To improve the Service and fix problems, using aggregated data where possible.
- To meet legal obligations and enforce our Terms of use.
We do not sell your personal data, and we do not use it for third-party advertising.
3. Who can see your data
Other users
- Workers’ profiles (name, photo, skills, rates, ratings, reviews, approximate distance and verified status) are visible to customers.
- When you book a worker or hire someone for a job, we share what is needed to do the job: names, the service address and your phone number, so you can reach each other.
- Reviews you write are public on the worker’s profile with your name.
Service providers
We use trusted providers who process data only on our instructions:
| Provider | Purpose |
|---|---|
| Google Firebase (Google LLC) | Sending and checking sign-in OTPs by SMS |
| Amazon Web Services | Hosting our servers |
| Neon | Our database (hosted in Singapore) |
| Cloudflare | Storing photos and documents, and protecting our website |
| Payment gateway (e.g. Razorpay) | Processing online payments and payouts |
| Google and Apple push services | Delivering notifications |
| Translation provider | Translating chat messages when you turn translation on |
Some of these providers store or process data outside India, for example in Singapore. When they do, we use providers bound by contract to protect it.
Legal reasons
We may disclose data when required by law, a court order or a government authority, or to protect the rights, property or safety of our users, the public or Bhai Booking.
4. How long we keep data
- We keep your account data while your account is active.
- When you delete your account, we delete or anonymise your personal data within 30 days. We keep records we are legally required to keep, such as payment and tax records, for as long as the law requires.
- KYC documents are deleted once your account is deleted, unless we must keep them for a legal or fraud investigation.
5. Security
Data travels over encrypted connections (HTTPS). KYC documents are kept in private storage that only authorised staff can reach. Access is limited to people who need it for their work. No system is completely secure. If a breach affects your data, we will notify you and the authorities as the law requires.
6. Your rights
Under Indian law you can:
- ask what personal data we hold about you and how we use it;
- correct or update your data (most of it can be edited in the app);
- ask us to delete your data and account: see Delete your account;
- withdraw consent, for example by turning off a permission (some features may then stop working);
- nominate someone to exercise these rights for you in case of death or incapacity;
- raise a complaint with our Grievance Officer, and then with the Data Protection Board of India.
To use any of these rights, email help@bhaibooking.com from the phone number or details on your account. We reply within 30 days.
7. Children
The Service is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
8. Changes to this policy
We may update this policy as the Service changes. We will post the new version here with a new effective date, and tell you in the app about important changes.
9. Contact and Grievance Officer
Email: help@bhaibooking.com
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.